E-Commerce Operations Manager majid alfuttaim Full Time

Operations:

•     Manage the day to day e-commerce fulfilment operations including last mile.

•     Lead picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.

•     Manage 3P delivery service providers.

•     Ensure coordination of operations team, commercial team and IT.

•     Monitor the production KPI’s and work towards continuously improving it.

•     Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.

•     Contribute to the internal communication of the company strategy and objectives.

•     Understand, evaluate and problem solve for logistics, operations and other system process hurdles.

•     To anticipate the capacity requirements (materials, assets, human).

•     Manage customer service function with in the store.

•     Manage cash handling process.

•     Should handle multiple locations across different emirates & ready for travelling to oversee the daily operations.

Merchandise:

•     Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.

•     Ensures budget compliance and proposes corrective measures when necessary.

•     Ensure measures are taken to load goods on-time as per schedule defined by last mile department.

•     Proper packing of goods inside delivery crates to avoid damages for customer.

•     Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.

•     Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

•     Guarantee a clean and organized fulfilment area.

Finance:

•     Respects the procedures in accordance with the DOA.

•     Proposes and takes necessary measures towards continuous reduction of the operational costs.

•     Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.

•     Ensures budget compliance and proposes corrective measures when necessary.

•     Create Cost Per delivery awareness amongst the team and continuously working towards reducing it.