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Hospitality / Tourism
Guest Experience Associate | emaar careers Full Time
Job Purpose:
The job holder is responsible for both administrative and practical and encompasses subjective areas such as dealing with customer’s complaints and queries ensuring each Guest has a positive and memorable experience.
Key Accountabilities:
- Explain all of the different pricing packages available
- Maximizing revenue through explaining the benefits of promotions such as supercharging cards/up selling as much as possible
- Height restrictions will apply to a number of the attractions, so the guests will need to be measured/issued with a color coded stickers before entering the facility
- Distributing complementary products throughout the facility including hot towels, sweets etc.
- Explain the Membership option to all customers and the advantages of becoming a VR member
- Answering telephone queries and following up with the relevant departments such as school bookings, complaints and general enquiries
- Ensure the correct opening closing procedures are followed highlighting any issues to the FO Supervisor
- Oversee all Self Service kiosks/Re-charge stations ensuring these are fully operational, contain a sufficient cash and consumable level
- Always attend the VR Park daily briefings to be able to explain any promotions/special events/discount offers etc. available to guests
- Ensure all racks for brochures are kept neat, tidy and full at all times
- Input all of the Membership Registration data into the Embed IT system ensuring information is accurately entered and completed the same day as the registration form was submitted
- Reporting/following up with any technical stock issues
- Ensure accurate opening and closing procedures are maintained at all times
- Ensuring the full compliance with, and enforcement of, all SOP’s and safety procedures so that the safety of guests whilst riding the attractions is in line with all requirements.
- Minimize queue waiting time/maximize ride throughput through operating in an efficient and organized manner whilst ensuring all safety standards are adhered to
- Ensure all attraction waiting time displays are updated and displaying the accurate waiting time
- Highlighting any potentially hazardous areas to the Attractions Supervisor
- Oversee the cleaning for all common areas including the toilets